Live radio stations stopped playing and unable to load tracks (ref#NK8JD9)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hi, My live radio stations did work perfectly until now … Not anymore, I get the message that he stopped playing also a track could not be loaded. Have no clue what to do!
Can anybody help me out?
Greetings from the Netherland

Describe your network setup

rock

2

I tried to play the same station and it didn’t play. I then tried Radio 10 (the base station?) and that one played. Then switched back to “Non-Stop” and it played. So try again, switch station if needed and report if this makes it work again for you.

3

Hey @Alexander_Reens,

Thanks for writing in and sharing your report!

We were able to enable diagnostics on your Roon Server, and observed the following errors around your live radio playback:

Warn: [Worker (2)] [zoneplayer] I/O Failure While Opening Sound: icy://playerservices.streamtheworld.com/api/livestream-redirect/BNR_NIEUWSRADIO.mp3: Read failure: ExternalProcMissing

Could you please share a screenshot of the webUI from your ROCK? I’d like to see if any codec updates may be needed, here’s more info on this process:

Thank you!

4

Just to confirm, Radio 10 non-stop is working for me here in the US.

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