Local folders issue on QNAP NAS TS 673

Support
1

Roon Core Machine

QNAP TS 673

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

75000 tracks

Description of Issue

I have been running Roon on a QNAP NAS TS 673 for quite some time now. I noticed today that the tracks have just vanished and it seems that Roon cannot read the local folders I have setup in settings and where all my music is stored. I realized this only today. Only TIDAL tracks appear in my library. Force Scan does not help either, it acts as there are no files in this folder.

I would not like to use a network share because with every addition I need to wait the folder to be scanned and I have 75k tracks in my library in total.

I have seen that other people have the same issue, but have not been able to find a solution to the problem.

2

A post was split to a new topic: B846 local folders issue on QNAP NAS TS 673

4

I don’t have a QNAP, but have read about closed security solutions. There it is a care in the rights management obvious. In the forum have been in the last few days to read solutions. Maybe reports the affected or you follow the threads before.

5

Uwe, can you indicate some of these discussion threads you are referring to? Haven’t found anything that may be of help honestly speaking.

6

Is this helpful also for you?

7

Thanks Uwe. Read several posts with the same topic, but no one has posted a solution. With the workaround of using a network share room is brought back to an acceptable state, at least I have my library back. But the access issue to local folders still remains. Using shared folders is suboptimal unfortunately.

I appreciate your taking the time to post this for me though.

1 Like
8

I am happy, shall we mark it as solved?

9

The issue is not solved so why should we mark it as solved? It’s under investigation so let’s hope there will be a solution soon.

10

4 posts were merged into an existing topic: Roon Server = Stopped after update / QNAP [See staff post]

12

This problem is known and being investigated. Follow this thread:

3 Likes
14

Just restore your backup and all your ratings, lists and tags are still there, even if you switch to network share.

16

I restored my backup, I can see my ratings but they are unavailable due to the broken file path.

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How do you link the file on NAS local folder to a network share?

17

I only checked that my favorites and tags are working. I don’t use ratings myself but. I guess I wrongly assumed they would also work, sorry about that.

18

Oh, don’t say so. Knowing tags are working is a good news.

When do you add network share? before restoring your backup or after that?

19

I reinstalled the core and only after reinstall could access it. After that I added the network share.

20

Hello All,

I have moved some posts into the main thread covering this issue. If you are seeing this behavior, please see my post here:

Thanks!

1 Like