Logged into wrong account upon login (ref#2W08A7)

[Annalisa_Moschetta]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Ethernet

How can we help?

· I'm having trouble adding music to my library by Qobuz

Other options

· Other

Describe the issue

When I log in in Roon, I find myself in someone else's account.

Describe your network setup

When I log in, I find myself in someone else's account.

[Suedkiez (Just a fellow user like you)]

See:

Qobuz albums disappeared from Roon & showing albums from different account (ref#FQ5MNO) [Investigating]

Hello everyone, Thank you for your reports. This issue has been identified as originating on Qobuz’s end, and their team is aware of the behavior and are actively deploying a fix. For affected Roon users, we recommend either restarting and re-logging into Qobuz or allowing up to 72 hours for Roon to complete its next scheduled sync with Qobuz. We appreciate your patience and understanding.

and for background:

Qobuz albums disappeared from Roon & showing albums from different account (ref#FQ5MNO) [Investigating]

This may explain a little of what has happened.

[benjamin]

Hey @Annalisa_Moschetta,

First off, welcome to the community! We’re excited to have you here, and apologize for the mixup in Qobuz content flooding your Roon profile!

Just so you hear it from Roon directly, the link @Suedkiez shared above is the likely cause of your issue. The good news here is that Qobuz has already identified this issue, and their team is aware of the behavior and is actively deploying a fix. For affected Roon users, we recommend either restarting and re-logging into Qobuz or allowing up to 72 hours for Roon to complete its next scheduled sync with Qobuz.

We appreciate your patience in the meantime!

[Annalisa_Moschetta]

The problem is not just with Qobuz. When I connect to the Roon server after log in, I don’t find my account but someone else’s.

[connor]

Hi @Annalisa_Moschetta,

Thank you for your post. Roon relies on Single-Sign-On. What do you see if you 1) log out in Roon and 2) log in to the accounts page below in a web browser using your regular Roon credentials?

https://account.roon.app/en/account

Can you please specify the model and operating system version of RoonServer machine you are using with your account at the moment (for example, MacBookPro MacOS 15.3 or Roon Nucleus)?

We need to make sure we’re pulling diagnostics from the appropriate device.

Please elaborate on your network environment a little:

1. Is your RoonServer connected to a large enterprise network, like an office, university, shared apartment building internet?

2. Do you have anyone else in your home who uses Roon with a different account?

3. How do you connect your RoonServer to the internet. Please briefly describe the topology involved. (eg. WiFi with one router, internet using a managed switch and two routers).

We’ll watch for a response. Thanks!