Login failure on A&K se300 due to invalid captcha error (ref#UXOVFL)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into Roon ARC

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can't login in DAP A&K se300. There is invalid captcha error.

Describe your network setup

Linksys ea6700 router

2

There is currently no solution for this but Roon Labs is looking into it:

3

Unfortunately I’ll have to ask for full refund.
Without the solution, Roon is totally unusable for me.
A&K is only the player for streaming by Roon Arc.
Connecting A&K by cable to computer/server is not the solution for me.
I need it wirelessly.
I had a trial of Roon about a year ago, and it wasn’t any issue to login.

4

Hi @Michael_Ratner,

Thanks for writing in - sorry to hear about your issues! @BlackJack is correct in the above reply - Astell&Kern devices run a customized version of Android, and as they do not currently include support for the latest Android WebView components or app certification through the Google Play ecosystem, this causes issues with the reCAPTCHA.

Our team is aware of this, and are investigating potential solutions with A&K. We’re hoping we can find and release a solution soon, but we’re not able to speak on specific timelines quite yet!

1 Like
6

A post was split to a new topic: I have the exact same issue

7

A post was merged into an existing topic: Failed login to Roon ARC with InvalidRecaptcha error on Astell&Kern SR35 (ref#0IMCRY) [Investigating]