Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Modem to Linksys Velop Router to Ethernet Switch to NUC wired and NUC also setup for WiFi
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
PS Audio DS DAC connected via bridge and also USB from NUC
Description Of Issue
I have been noticing that my NUC has been running hot even while I am not using Roon. So I decided to reinstall the Roon Rock Software on the NUC using the web interface. The software installed and the NUC came back online. When I opened the Roon app on my iPhone and iPad, it prompted me to Login and I did. But after a minute it prompted that due to network issue it could not login (pink dialogue box). I tried several times, also changed password and tried again but could not get it to work. Also tried restarting the NUC and even reinstalled the Rock again but even then it didn’t login.
Please advise what other things I should try to get it working again.
Just mentioning what I did so it may help someone else if they find themselves in a similar position.
I tried the following:
Restarted modem, restarted router, restarted the externes switch. Nothing worked.
Changed the DNS on the to 22.214.171.124 thru the Roon web interface (RWI)
Tried Static IP thru RWI and fixed the IP thru my Routers App for the Intel Nuc
None of the above worked.
Then used a portable internet device (Mobilink 4g - Pakistan) to connect the NUC thru wifi and disconnected the ethernet cable.
Tried to login and then it prompted that the Roon account can only work with one core device and asked me if I wanted to unauthorise my previous device (which was in fact the same device that I was trying to login with now albeit with the reinstalled ROCK). However, I unauthorised the previous core and selected the new Core and it logged in.
Then I switched back to my ethernet connection and everything is working fine.
Thanks for letting us know you were able to login on a different network, this indicates that ROCK has trouble with your current network setup.
While the login via the hotspot may have temporarily resolved the issue, this may not be a permanent solution
Roon needs to periodically verify the subscription status and if your ROCK can’t communicate with our account servers, you’ll need to use the hotspot to login each time, which may not be very convenient.
If you try to logout and back into your ROCK on the regular network, are you able to do so successfully?
Yes you are absolutely right. I logged out of Roon and tried to login again with my with my home network and faced the same problem as I did initially. So this means that my home network is not able to connect to Roon servers.
What should I do? Any suggestions?
I am attaching the screenshots for your review
One of them shows the network details when wired and the other picture shows that for the Wifi Hotspot.
Thank you again for sending the logs over and for your patience while we had a chance to review.
Looking over your log, it appears that you are indeed unable to login due to a network issue: Error in web request https://accounts5.roonlabs.com/accounts/3/login: NetworkError (Name or service not known Name or service not known)
If you try to disable the WiFi aspect, leaving just Ethernet on ROCK and logout / back in, does that work?
Are you aware of any restrictions on websites you can access using your current ISP?
Thanks for sharing that screenshot, that is what I expected to see. Let me reach out to our QA team to see if they can review your logs for further clues, once I have their report, I’ll reach out again.