What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· No
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· I just re-did it at 17:37 CEST
Describe the issue
When I try to connect from the roon App I get an online webpage asking me to choose my account. When I choose it I am taken to a login page in the App. When I click on login I am taken back to the same webpage to choose my account. It is a loop.
Describe your network setup
I do not have this information, but the network is provided by vodafone and generally works well.
I’m not Roon support however, below is the typical response to this issue… it’s worth giving it a go whilst waiting for Roon support to get back to you.
Hope it helps …
Thank you for reaching out as soon as you discover you had trouble logging into your Roon account. We’re really sorry to hear it, but we’d like to do all we can to help.As a first step, could you please try to log into your Roon account page? Is that something you can do?
If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:
Rebooting your Roon Server
Clearing the default browser’s cache and cookies
Temporarily changing your default browser
Checking to ensure that you don’t have popup or cookie blockers preventing the redirect
iOS relies on Safari by default for login popups, and if you have any third-party content blockers installed, they’ll intercept the redirect back to the Roon app.
This can cause the exact scenario you’re describing. Try opening your Safari Settings and disabling content blockers on the affected phone/tablet.
I turned off the content blocker for roon account as well as allowed pop-up windows. No change. Interestingly i installed roon on my Windows PC and it runs without a problem although both computers have McAfee installed on them. ( I did turn off McAfee firewall on the Mac while testing)
Thank you for the update — that’s actually very helpful! The fact that it works on your Windows PC (also with McAfee) tells us this is likely something specific to the Mac’s browser configuration rather than your account or network.
Here are a few more things to try:
Try a different browser — open Chrome or Firefox and set it as your default browser temporarily, then try logging into Roon again.
Try an incognito / private window — open Safari’s private browsing mode (or Chrome incognito) and attempt the login from there. This bypasses extensions and cached data entirely.
Clear Safari’s cookies and cache — go to Safari > Settings > Privacy > Manage Website Data, search for “roon” and " http://account.roon.app
" and remove those entries, then try again.
Check macOS Keychain — sometimes a stale or corrupted saved credential in Keychain Access can cause redirect loops. Search for “roon” in Keychain Access and delete any entries, then retry.
Please try the following steps:
Open macOS System Settings → Privacy & Security → Local Network
Make sure Roon and Roon Server are both enabled
Even if they are already enabled, please toggle them off and back on
Fully quit Roon Server from the macOS menu bar / task bar
Reboot your Mac 6. After reboot, launch Roon again and check if the devices is avaliable again.
Please let us know which of these makes a difference — and if none do, share what version of macOS you're running so we can dig deeper.
