Login loop issue when signing into Roon (ref#FUFYV3)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

When I login it takes me to the browser window where I am already logged in and I am prompted to click "sign in" at which point I am taken back to Roon where I am prompted to sign in again- it takes me in a loop.

Describe your network setup

AIS Fibre

2

Hello @

Thank you for the details. To resolve the login loop, please follow these steps:

  1. Open Your Account in your browser.
  2. Log out of your Roon account.
  3. Clear cache and cookies for this page:

Google Chrome (Windows / Mac):

  • Open Chrome.
  • Go to the page Your Account.
  • Click the Settings icon
    image
    in the address bar.
  • Select Site settings.
  • Find Clear data → click it.
  • Reload the page.

Safari (Mac):

  • Open Safari.
  • Go to the page Your Account.
  • In the top menu, click Safari > Settings (or Preferences).
  • Go to Privacy → click Manage Website Data…
  • In the search box, type roon.app.
  • Select it and click Remove.
  • Reload the page.

Microsoft Edge:

  • Go to Your Account.
  • Click the lock icon in the address bar.
  • Choose Cookies and site permissions → Manage cookies and site data.
  • Click Clear data.
  1. Once cache and cookies are cleared, sign in again on Your Account.
  2. Re-open the Roon app and try to log in.
3

Hi @jason1,

Our diagnostic servers show an active session from your RoonServer since you last posted here. Are we correct in assuming that clearing the cache/cookies resolved the login issue?

Adblockers and other content blockers can similarly intercept the redirect back to Roon from a browser. If you’re still having trouble, try the following:

  1. Disable content blockers in your default browser temporarily

  2. If you have any consumer VPNs, try disabling them to ensure no geoIP restrictions are in place

We’ll keep this thread open for another day or two in case you’re still having issues. Thanks!

4

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