Long delay between songs after adding Nucleus One (ref#BHDCF7)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Tracks take a long time to play

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus One

Timestamp of issue occurrences

· Constant

Describe the issue

Everything was working great. Today added Nucleus One and long delay between playing songs

Describe your network setup

Eero Pro 6E

2

Hello @kj_hedlund,

Thank you for reaching out to Roon Support, and welcome to our community!

I’ve gone ahead and enabled diagnostics mode for your account. From the diagnostic data, we can see that your Roon Server is still hosted on the Windows laptop, which is connected via WiFi.

Could you kindly confirm whether you’ve logged out of the old server and logged into the new one?

Here’s a quick guide to help you do that:

To log out of the old Roon Server:

  1. Open the Roon app on your current device.
  2. Go to Settings > General.
  3. Click Log Out.
  4. You will see the server list.
  5. Choose the new Nucleus one device.
  6. Login with your account.

Let us know if you run into any issues—we’re here to help!

3

Thanks for the email and here’s an update.

I switched the Roon Server from my Laptop, back to the Nucleus One. After doing that, while connected to my home wireless network/router both Roon desktop as well as ARC, are both working, which is excellent.

The situation I have now is ARC only works when connected at home. Once connectivity goes away from our home wireless network, ARC drops the connection. I researched and spent a fair amount of time experimenting with the various Roon ARC suggested fixes. To the best of my limited technical capability, based on suggested fix options. I installed and set up Tailscale. I also tried the community tips relative to UPNP, port forwarding (complicated so not sure I did these items correctly). But nothing I tried worked to successfully establish a remote ARC connection (again ARC will work when at home while connected to our network but does not work when remote).

Our Primary Router is AT&T @1GB, plus we use Eero Pro 6E Mesh Routers.

Following is the ARC Diagnostic for Roon Support:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“76.hhh.iii.jjj”,“actual_external_ipv6”:“2600:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“192.168.1.66”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.4.1”,“found_upnp”:true}
}

Please advise and let me know if you need any additional information and how you can assist us to establish ARC for a remote connection.

Thank you.

Show trimmed content

4

Is the issue. Do you have more than one router in your system, it seems so, because the “external address” is 192.168.1.66 and 192.168 is a local only network address IP range.

5

Thanks, regarding more than one router. Our primary service provider router is with AT&T, then the Eero mesh router is connected to a port via ethernet to the AT&T router. The Nucleus One is then Ethernet connected to a port on the Eero.

Thanks.

6

Two routers can create two different networks and Roon requires everything to be on the same network. See if you can put Eero into a bridge mode.

7

In Eero settings, under DHCP & Nat, I switched from Automatic to Bridge, then applied the new setting, and the network rebooted. Upon reboot, opened ARC on my phone, and when I try to play, I get a message “Tidal is not logged in”.

8

First Message -In Eero settings, under DHCP & Nat, I switched from Automatic to Bridge, then applied the new setting, and the network rebooted. Upon reboot, opened ARC on my phone, and when I try to play, I get a message “Tidal is not logged in”.

Second Message - NOW AN UPDATE…maybe it takes a few minutes for the Bridge setting to take effect not sure. But tried again and ARC now works while connected to the network. When i disconnect from the network, and try to play, attempts to connect but eventually times out and indicates Roon Server is Offline.

9

Hello @kj_hedlund,

Thank you for providing the detailed updates!

Just to confirm, have you logged into your Tidal account within the Roon application itself?
You can check this by opening Roon → Settings → Services → Tidal and verifying the login status.

When your Eero is set to Bridge mode, your main ISP router becomes responsible for network services like port forwarding.

Could you please check if you’ve set up port forwarding on your main ISP router for Roon ARC?
Here’s our helpful guide on this topic:
:link: Roon ARC Port Forwarding Guide

Next Steps:

  • When your phone is disconnected from the local Wi-Fi (e.g., on mobile data), could you kindly open:
  • Roon → Settings → Roon ARC
  • Check if there any errors take a screenshot and share it with us?

This will help us better diagnose and guide you to the solution!

Looking forward to your reply.

10

Vadim, between your directions and others in the community I was able to get everything working, other than I do have a question on an SSD and backups which I will send shortly as a new topic. The fix for my issues in the above help trail, as instructed was to set up my AT&T router in “Pass Through” mode, which is then connected to a Eero Mesh System. I researched the pros and cons of this set up. One item I will mention is that after these changes, and rebooting both the router and Eero system, still had the same issues. However, I randomly decided to separately reset my Nuleus One by unplugging it independently, waited a few, then plugged it back in. After the independent Nucleus One reset, for the moment everything is now working perfectly. Thankyou.

11

Hi @kj_hedlund,
That’s great new! Thanks for letting us know that your playback problem has been solved. I’ll mark this thread as solved for you. It’ll remain open for 2 more days in case the problem returns.

12

Glad to hear you got it working!

13

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.