Loss of Tidal albums and connection (ref#2NHVQW)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I have no contact with Tidal. All my albums in Tidal are gone. I have only Qobus, Just now I have only 100 albums. In the real I have over 2000 albums. Even the shop in Stockholm where I have bought everything have had problems today.

Describe your network setup

Hifi Rose, Emm labs

2

Hello @Lars_Larsson ,

Thanks for the message. Can you please confirm if the same behavior is still ongoing? There was a Cloudflare outage around the time of your post that could have triggered this behavior.

3

Hi @Lars_Larsson,

As @noris mentioned, broader internet infrastructural disruptions in the last week have interrupted Roon’s cloud services widely.

Please restart RoonServer, navigate to Settings → Services → Tidal, and sign out/back in.

If you are still having issues after taking these steps, reach out here. Thank you!

4

This thread is closing due to inactivity under the assumption that the issue was resolved. If you’re still having issues, please reach out in a new topic thread and we’ll reactivate the conversation. Thank you.