Lost 236 albums after latest Roon update (ref#C0DJG2)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Just updated to the latest version of Roon and now I only have 50 albums instead of 286. What's going on, not very happy about this, spent a lot of time getting the albums into Roon and now they seen to be gone. Need a refund

Tell us about your home network

· No network

2

The most likely reason is that Roon can no longer access the location of your music library.

For local music, please share a screenshot of Settings > Storage. If you use a streaming service, please confirm that you are signed in: Settings > Services.

Finally, if Roon is on macOS, please check that Roon has permissions to access your library.

Once Roon has access, all your play history, edits etc. will appear.

1 Like
3

Hey @Brian_Gillard,

Thanks for sharing your report, and I’m sorry to hear about your missing tracks.

As @mjw has mentioned above, are you able to review your Roon Settings > Storage, and confirm everything is looking normal here?

And to confirm, are they local files, or from a streaming service?

Thank you!

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We’re going to allow this thread to auto-close due to lack of response/inactivity, but you can reactivate the conversation by submitting a new tech support request here. Our team will merge threads accordingly. Thank you!