I attempted to active Roon Arc through my ATT Router (BGW210) following the steps on the website.
My server is a Sonictransporteri5. My speakers are all Sonos.
The good news is that I managed to make Roon Arc ready. The bad news is that I have completely lost my Sonos speakers in the home.
I can open the Roon App and see all of my albums. When I click play, however, I receive a message indicating that Roon has lost control of the audio devices. When I go into Settings, I see the Roon Arc is ready.
So I have enabled Roon Arc but I seem to have disabled every single audio device in my home. Something has occured between my Sonictransporteri5 and my Sonos speakers. They operated flawlessly until I attempted to make the server Roon Arc ready.
I am completely and utterly stumped, and being a true amateur at tech, I fear this issue may take a long while to resolve.
I did reboot my router and all speakers. I even tried to reset everything in my router gateway all to no avail.
If so, are the Sonos devices on the same subnet as the SonicTransporter (Roon Server) and the BGW210 Router? The subnet is usually by the first three parts of the ip address (assuming the netmask is 255.255.255.0) ie, given an ip address of aaa.bbb.ccc.ddd, the subnet is usually identified by the aaa.bbb.ccc part of the ip address.
If the Sonos devices (and any other Roon endpoint device that has disappeared from Roon) are in a different subnet to the Roon Server (which must be in the subnet created by the BGW210 router), then Roon will not find them and you will have to elliminate the second subnet.
If a second subnet is created by a WiFi Mesh system, then the usual fix is to put the Mesh device into ‘Access Point’ mode so that it does not do routing or DHCP.
The issue remains: I can now connect to Roon Arc but I cannot play audio using my Sonos speakers while at home. There seems to be no communication between the transporter and the Sonos speakers. I’m completely stumped and exasperated. I wish I would have never attempted to activate the Roon Arc.
It also appears that the IP address on the Sonictransporter has changed and I have no idea how to change it back to the original IP address. It looks like it has a Mac address instead of the usual 191.1…etc. Maybe that’s my issue? The Roon settings shows the same Mac address too instead of what used to be the 191…etc. I’m totally confused. I have no idea how to change things back.
If you’ve created a manual port forwarding rule in the AT&T BGW210 Custom Services tab by following these instructions, then what’s happening here is very likely just an IP address reassignment. Under the IP Passthrough settings in the firewall tab, what option did you have toggled on for Passthrough mode? Diagnostics seem to show that the SonicTransporer is on an entirely different network than the rest of your Roon-linked equipment, which is all on the same network.
Do you have a second router in your setup?
First, make sure you haven’t inadvertently placed anything in the DMZ (firewall whitelist) unless you have another firewall active.
Where is the SonicTransporter connecting to the internet in your setup? Please list your network hardware and how it is connected.
Our servers can see your Sonos devices. They’re on the same network as your Roon Remotes.
Thanks Connor! I ended up needing to contact my internet provider. The agent conducted a full reset of my modem/router and then advised me that I am unable to create access to my music server on my own. My router, she said, prevents it.
At least I am able to play my music while at home now.