Lost datatabase after 846 update and more

Support
1

QNAP TS453 5.0.01808 with Roon 846
Ethernet, through Netgear R8000
Linn Majik DSM as a streamer

Number of Tracks in Library

76500 tracks (now 0)

Description of Issue

Hi,
Today this morning I have updated Roon with the latest build 846 from the pkg on my QNAP QTS 5.0.0.1808.
After the update, Roon lost track of all my albums…
Then I restored with a recent backup, and when completed Roon asked me to set/search for a Roon Core, which I did after unauthorizing the previous connection…No other choice by the way.
And Roon opened with still 0 album…
I have just set the directories then Roon is now scanning again from scratch my NAS and reimporting/rebuilding a new library in which I will loose ALL the massive personnalizations that I did since 2 years…
Do I have a chance to restore the old (not so old…) library ?
Thanks for any help here…
Fabrice

2

You need to update your QNAP Roon core to version 2021-10-03. This is necessary for build 846 to work.

3

This does not solve the issue…

4

This pkg was already installed, thank you

5

It wasn’t clear from your post but best of luck. Chris the developer is working on this at the moment.

6

It does for some people so I don’t agree.

7

Alright then. At least it doesn’t in my case…

8

Yes, thank you.
Actually, I wrote that I installed the pkg from QNAP :slight_smile:

9

Hope you get to the bottom of this as well and get back up and running :crossed_fingers:

10

Thanks! It works when adding the files as a share, but I would rather not, as I have to do manual rescans each time I add or remove something.

11

It’s best to include version numbers so that it’s clear when support try to assist :+1:

12

I am trying to find out a clear walkthrough to reinstall completely Roon Server on my QNAP.
The QNAP hosts the database and the media.
The controller/remote/app (not sure the exact term…) are on Windows.
I guess my installation is pretty simple.

What i would like to achieve is simple: reinstall from scratch wherever that needs to be and reimport/restore the database then I can retrieve all my personnalization.
Does that make sense and is that possible ?

Right now, it looks like a new instance of the Core (or sth) is installed since the last full media scan and database restore didn’t help with retrieving my settings/history/edits/…The library is like brand new.

Can someone please help on the good steps to perform ?

Adding all the log files if that can help at some point…

Thanks,
Fabrice