Is the affected network Zone connected with Ethernet or WiFi?
· Ethernet
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 12:00 GMT+2 6 Nov
What are the make and model of the affected audio device(s) and the connection type?
· No
Describe the issue
The issue is report from Roon about low speed of Tidal connection and interrupting music when Tidal app are working without any speed or connection issue.
Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
We’ll need more information around your network setup, and how your server is connected to your primary router.
If the issue is only occurring through Tidal, it may also be worth testing out a different DNS server - we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
As I have wrote - my setup isn’t involved as in same time I have tested Networ environment using SpeedTest app and saw full 1Gbps results.
I have Synology DS923+ with cable 1Gb connected to ASUS TUF-AX3000 V2 router than connected to our local provider also by cable 1Gb than output to the global networ woth optical cable with download limit 1Gbps.
I have open network with fixed IP without NAT in provided environment.
As I saw on same day Tidal has huge issue with play music and I also have opened request to. As I don’t have any issues with dowload speed from other locations.
My DNS is google DNS fixed set. I;m not using any provider DNS settings.
Without any changes I see today all music started quickly without issues using Tidal app and Roon Radio but now I didn’t listening music.
In addition I want to ask to change behavior of Roon app when download speed comes to be low. Roon jumps to next track but other apps are waiting buffer filling than continue track requested. This behavior is logically normal as user requested current track and it should be played. Why Roon jumps to next I have no idea but it’s not good for me and I thin - not only me.
Thank you for your post. We’d be happy to elaborate.
Most speed tests are a short, stateless burst. They measure how fast a car can go on a road without any stoplights or traffic; under real-time network conditions, Roon’s audio transport is more like a semi-truck driving in heavy traffic. There are stoplights and other cars, and everything has to arrive undamaged. In networking terms, speed tests give a theoretical ceiling for network throughput but can’t actually measure sustained session stability for the Tidal API’s content delivery networks.
Yes, Roon buffers multiple tracks in the queue simultaneously, but that doesn’t mean it’s sacrificing bandwidth to the currently-playing track. In fact, Roon constantly scans network throughput to allocate bandwidth to the most urgent track buffer. If the download for the Now Playing track begins to fall behind the buffer, Roon will prioritize that download. This means that if a streaming service track fails to buffer in Roon, it means Roon has already attempted - and failed - to buffer this track multiple times.
These failures can accrue for various reasons. Most commonly, ISP-assigned DNS servers fail to reliably resolve the URLs associated with tracks from the Tidal API, KKBOX API, and/or Qobuz API. It’s for this reason we ask to double-check your DNS assignment is reliable.
Certain router settings can interfere with the sustained TCP connection upon which RoonServer relies to download content from Tidal/Qobuz APIs. Smart QoS, Bandwidth Limiting, and any Smart Traffic Analysis settings can cause this problem. Please try disabling these temporarily in your router settings page.
We’re reaching out to ensure you saw the suggestion above, since it was buried at the end of my last message.
Please try disabling any QoS, bandwidth limiting, band steering, or Smart Traffic analysis settings in your router administration page. Let us know if this helps and we’ll proceed from there. Thank you!
No I haven’t try this suggestion. When roon had an issue I have provided info the Tidal had to continue working good.
Then after 5-6 hours the Tidal also has started to low the network performance.
Of course the Speed Test is burst test, but that not means I didn’t used internet in different way in same time.
So let me inform you when Roon was under the issue - the Netflix somehow, in same environment, was show 4K video without any speed issues.
No, I can’t use your suggestions as no feature from QoS, limiting or some Smart Traffic analysis not used. I can’t disable what I don’t have.
What I have to say, in case this year support will be on same level as this one - the my first year subscription will be the last.
Thank you for following up and sharing these additional details. We completely understand how frustrating it can be when playback is interrupted — especially when everything else on the network seems to work fine.
Your Synology DS923+ uses an AMD Ryzen Embedded R1600 processor, which is unfortunately below the minimum requirements for running Roon Server reliably. Under continuous load, it is be that this hardware may overheat or throttle, leading to temporary performance drops similar to what you’ve described.
To help isolate whether this is a hardware-related issue, could you please temporarily move your Roon Server installation to another device (for example, a PC or Mac) and test playback from there?
We’ll be here to guide you through the process if you need help setting this up — it’s a quick test, and it would give us valuable insight into what’s happening.
Thank you again for your patience and cooperation.
@vadim please, stop this, during the play the CPU usage under 2%, which heat and throttling your speaking about?
Again, now all works correctly - the network issue could be fixed only at time them are reproduced.
Thank you for your reply and for clarifying your observations.
From the diagnostic data, we can only see signs of a weak network connection — the playback engine wasn’t able to load track data at the required rate. This can typically occur in two cases: either due to a temporary network issue when reaching TIDAL, or if the hardware momentarily can’t handle the load.
Since everything is currently running smoothly, it most likely was a temporary network problem. Please keep an eye on it, and let us know if the issue reappears — we’ll gladly investigate further.
