After installing Roon Core the Mac Mini started to crash regularly, 3 – 4 times per day. Before installing Roon I used the Mac Mini to break in my new components and let it run continuously 2 weeks 24/7 without single problem. During two months use before Roon it never crashed. I have the latest Mac Mini M2, two months old. I use it only for Roon core, headless, without keyboard and mouse. All updates are cancelled, sleep function is cancelled. Installed are just Minimserver (that is not running when I use Roon, it is passive), Team Viewer and VNC Viewer to accesses from Windows PC. I have only one zone, Roon end point is Lumin X1. Roon is installed in Applications folder and there is only one Roon app present. Before crashing everything is working in 100%. Music simply stops on half of word, tablet’s app tells: “Uh oh, something’s not right. Make sure your Roon Core is turned on and ……”
I have done two reinstalls of Roon Core, the second one full reinstall, removing from Library both, the RAAT and Roon and from Applications the Roon app. Before the second reinstall I removed the music storage SSD, there is nothing of my own music present at the moment,
I use Tidal only. To restart the Mac I have to use the On/Off button long press, it is not responding to Team Viewer nor VNC Viewer. After restarting everything working OK until next crash.
Last it happened on 29.06.2023 at 15:30 by CET (16:30 by computer time) and then on 30.06.2023 at 00:30 by CET (1:30 by computer time). I can let you in by Team Viewer, if you wish. I am not the Mac user, if you start ask from me IT details I can’t answer to you.
I would install RoonServer instead of Roon. RoonServer is just the server portion, no gui. It is the way to go if setting up a headless server.
After RoonServer is installed you can then install Roon as a client only, so you can run it when necessary/as needed, but generally you should not need it as you can use other clients to control the server.
As I mentioned earlier, RoonServer is the server part with no Graphic interface. If you also need the graphic interface, then you can install Roon and when doing that install choose to attach to the already running server on the same PC. This will install Roon as a client. That way you can run the graphic program when you need to, and shut it down when you don’t.
I got it done after second install of RoonServer. At first time the tablet’s app told, that can’t get connection with core. After second time it connected fluently.
Would be interesting to know, from where the RoonServer takes the account parameters, it doesn’t ask these during installation.
Moving from Core to RoonServer was good idea, thank you for advice! Until now it works well, no crashes any more. I will let it run for some more time for final judgment.
Unfortunately I have to cancel the subscription, it is rather disturbing. Didn’t touch the Mac during 48 hours, RoonServer was running in background. Then started to listen and after less than two hours it was crashed.
Very sad, I like the Roon’s functionality a lot!
You have my sincerest apologies for the delay in getting to your thread! I see it’s your first time on community as well, so I hope this doesn’t completely sour your taste of it, it’s a wonderful place to learn about Roon and discuss all things music!
Now, on to your issue. My first question is - do you receive an apple crash report when Roon crashes? If so, please send over a screenshot of the apple crash report.
I’m not able to connect to your core to review diagnostics, it appears to have been offline for the last two days. If you could, please reproduce the issue and use the directions found here and send over a set of logs to our File Uploader.
Lastly, let’s see if refreshing your database helps. Steps to follow below:
Rename the “RoonServer” folder to “RoonServer_old”
Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
On the Roon Remotes, press “Use another Core” and connect to the new database
Since you have a Tidal account, please log in to your Tidal account and play music through Roon that way, and don’t yet restore from a backup or import any of your local library. I’d like to see if the issue occurs on a fresh database without any imports.
Thanks again for your patience, and I’ll be on standby for your reply.
I didn’t receive an apple crash report when Roon crashes. After that happens, Mac is not responding to Team Viewer nor VNC Viewer. And as it is headless, I can’t see the screen. After force restarting by On/Off long press there is nothing present from Apple.
I uploaded the log files. Please check the file RoonServer_log.01.txt and row
This is when the crash took place last time. Before that it happened on 29.06.2023 at 15:30 by CET (16:30 by computer time) and then on 30.06.2023 at 00:30 by CET (1:30 by computer time). These are that I recorded the time and date, in between these dates this repeated a lot of times.
About reinstalling: I have been done this three times, twice full Roon before opening topic here and once RoonServer, that is present now. It didn’t change the things, I think it is not necessary to do this once again. And – I will take the Lifetime subscription when this problem will be solved, but by now my free trial is ended and I can’t experiment more. At the moment my RoonServer is running again.
Thanks for your patience here! We were able to review the logs you sent over (thank you for that!) and are seeing some interesting errors.
The first is around your Lumin device. As a next test, could you please disable the Lumin along with any other endpoints, and play audio just to the system output of your remote?
With that, we’re also seeing a fair amount of network exceptions being thrown around the time of the crash. Can you provide a more detailed description of your network setup? How is your core connected to your router? Do you have any additional network gear in your setup?
I’ll be monitoring this thread for your follow-up.
The anomalies in connection with the Lumin are probably due to the fact that I compared the Roon sound and the Lumin App sound alternately with each other. Last time I did that at 17:00 on 13. July, this should be visible in next logs.
It seems that I got the problem solved. My Roon Core was previously connected to the Rubicon switch. On the morning of July 13, I connected it directly to the router and no longer observed the crashes. I’ll let it go through the night and tomorrow upload the last log files.
My setup was previously:
Asus Router ROG Rapture GT-AX11000 (boost set to Streaming) > 1 meter LINKUP Cat8 Ethernet Patch Cable > Network acoustics Rubicon switch > Network acoustics Muon Ethernet Filter > Mac Mini M2;
Asus Router ROG Rapture GT-AX11000 (boost set to Streaming) > 2 meter LINKUP Cat8 Ethernet Patch Cable > Mac Mini M2;
And from Asus Router ROG Rapture GT-AX11000 (boost set to Streaming) > Network acoustics Muon Ethernet Filter > Network acoustics Rubicon switch > Finisar FTLF1318P3BTL SFP Fibre Optic Transmitter > Fiber Optic Patch Cable > Finisar FTLF1318P3BTL SFP Fibre Optic Transmitter > Lumin X1;
I am looking forward with interest your comment about tomorrow uploaded log files, if there are any hidden problems behind the UI that I can’t observe.
I recommend turning boost, QoS, bandwidth monitoring off for Asus routers. Advanced features are best left as default except for the following:
Enable Asus settings → LAN → IPTV → Multicast Routing.
For the Mac, please ensure you are not using Energy Efficient Ethernet, i.e. in System Preferences > Network > {select the NIC} > Advanced > Hardware duplex setting you should use “full-duplex, flow control” not “full-duplex, flow control, energy-efficient-ethernet”.
