Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
The Roon Remote app on my MacBook Air stopped connecting to Nucleus. The iPhone & iPad on the same WiFi connect and work fine.
I've tried the troubleshooting and reinstalled Roon app on my MacBook Air, but it still cannot "see" the Nucleus (Roon Server).
It has been working fine until I updated MacOS and restarted my laptop 2 days ago.
Describe your network setup
I have the Cable modem provided by Breezeline (USA), a Google WiFi router and the Nucleus & Synology (where music files are stored) are connected by ethernet to a NetGear switch
