MacBook Pro not seeing Hegel H360


(Pauline Taylor) #1

Hi, I can’t get my MacBook pro to see the DAC in my Hegel H360 technically minded I am afraid!

Doesn’t show up in sound settings in System Preferences or Audio MIDI Set-up.

Any ideas?


(Noris) #3

Hello @Pauline_Taylor,

Thanks for contacting support, I’d be happy to assist here. I have a few questions starting off:

  • How are you connecting the Hegel H360, are you using USB or Ethernet?
  • Is the DAC powered on and has the correct input selected?
  • Have you tried rebooting your Core yet?
  • Can you please try installing this driver (from the Hegel site) for it?

Please let me know if my above suggestions help resolve the issue.

Thanks,
Noris


(Pauline Taylor) #4

Hi Noris,

Thanks.

The Hegel is connected to the MacBook by USB, powered up & on the right input. I have installed the driver you sent and it still does not see the Hegel DAC. The Roon core is on my MacBook and I have tried re-booting both.

I have tried both USB sockets on the Mac and different USB cables.


(James Mellor) #5

Check settings , sound see this menu wrong computer but do you have USB selected?


(Pauline Taylor) #6

The Hegel does not appear in this list - that is the problem.


(Noris) #7

Hello @Pauline_Taylor,

Thanks for confirming that for me. Since it does not show up in Audio Midi setup either, I would go ahead and contact your Dealer or Hegel support directly regarding this issue to verify for any hardware-related possible causes:

 Phone: +47 22 60 56 60
 Email: info@hegel.com

Thanks,
Noris