Hi, I can’t get my MacBook pro to see the DAC in my Hegel H360 technically minded I am afraid!
Doesn’t show up in sound settings in System Preferences or Audio MIDI Set-up.
Any ideas?
Hi, I can’t get my MacBook pro to see the DAC in my Hegel H360 technically minded I am afraid!
Doesn’t show up in sound settings in System Preferences or Audio MIDI Set-up.
Any ideas?
Hello @Pauline_Taylor,
Thanks for contacting support, I’d be happy to assist here. I have a few questions starting off:
Please let me know if my above suggestions help resolve the issue.
Thanks,
Noris
Hi Noris,
Thanks.
The Hegel is connected to the MacBook by USB, powered up & on the right input. I have installed the driver you sent and it still does not see the Hegel DAC. The Roon core is on my MacBook and I have tried re-booting both.
I have tried both USB sockets on the Mac and different USB cables.
The Hegel does not appear in this list - that is the problem.
Hello @Pauline_Taylor,
Thanks for confirming that for me. Since it does not show up in Audio Midi setup either, I would go ahead and contact your Dealer or Hegel support directly regarding this issue to verify for any hardware-related possible causes:
Phone: +47 22 60 56 60
Email: info@hegel.com
Thanks,
Noris