Manual installing falling on QNAP TS251

Hi,
A couple of days ago no problems at all.
Then I had to update Roon (this was mentioned when I opened the ROON app on my ipad).
Via my Roon app on my PC I was able to update the core, but no the other one (sorry I forgot).
nothing happend for a long time.

I deleted Roon from my QNAP apps and after I restarted my QNAP TS251+ installed Roon again, It did not pass the 50%
Now I try to update manually (see picture) it hold on 45% as you see. No progress at all.
Help!!! What can I do to solve this??
Kind regards,

Marius Nijland
Hilversum Holland

Ps No idea how to close this manual update screen!

Hey Marius, I had a look and it seems like you were able to get this resolved! If not, let me know and we’ll take it from there.

Hi Kevin,
Thanks for your reply. Unfortunately it is not solved.
In the error log from QNAP I see the below error:

“error while decompressing the .tar.biz2 archive”

So, still not possibel to install ROON on my QNAP.

Are you help me to solve this??
Thanks,
Marius Nijland
Hilversum Holland

Hi Kevin,
Any update??

Thanks,
Marius Nijland

Hi,
Is someone available and able to help me??
Thanks,
Marius Nijland
Hilversum

Hello @Marius_Nijland ,

Apologies for the slow response here, we’re trying to get back to everyone as quickly as possible during this holiday season.

Have you rebooted the QNAP recently? Can you please try to reboot it to see if that helps exit out of the install procedure? Are you able to then install RoonServer via the QNAP App Store?

Let us know, thanks!

Hi Noris,
Thanks for your reply.
I did below steps today:
Step 1
Tried to (re-)install ROON from the QNAP app store.
No result.
Error no. 1

Step 2
Re-boot my QNAP TS-251+
Then I tried to install the Roon app from the QNAP app store.
No result.
Error no 2

Step 3
Then again I tried to manually install the Roon Server file from my public folder:

No result.
Error no 3

So current situation: ROON still not installed on my QNAP.
Everything worked fine before the most recent update from ROON!!

In February I have to extend my subscription or not?? I hope we can find a solution

Are you able to help me to solve this??
Thanks,
Marius Nijland
Hilversum Holland

Good morning,
Any update.??

Thanks,
Kind regards,
Marius Nijland

Hi @Marius_Nijland ,

Are you by any chance able to access any QNAP system logs that provide more information as to why the decompressing failed?


HI Noris,
This is all I have.
Thanks,
Marius Nijland

image

File format error??

Thanks.
Marius Nijland
Hilversum

Hi, it seems i have to end my subscription on ROON. Unfortunately. Kind regards,
Marius Nijland

Hi Mariuz,

Have you made changes to your NAS recently? I mean, upgraded your ram, HDD or changed folder permissions.

You may also want try installing the package manually by downloading it from here QNAP – RoonOnNAS

Sorry for my ignorance but I’m not sure if a linux based NAS will extract the file format you’re trying.

I’m not sure that cancelling your subscription is be the answer to your problem on a platform not officially supported… Keep that in mind please…