Marantz AVR connection failure with Roon (ref#GKRJUG)

[Oleksii_Myronenko]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Today

What are the make and model of the affected audio device(s) and the connection type?

· Sr7012 marantz

Describe the issue

I have 3 marantz avr. It doesn’t work. But work with appletv

Describe your network setup

Asus ax89

[benjamin]

Hey @Oleksii_Myronenko,

Thanks for writing in and welcome to the community!

As a first step, can you confirm that all your Roon devices are running on the same local subnet within your network? You can check this detail from your router settings > device list. Ensure all devices are running on the same local subnet IP.

@Oleksii_Myronenko

I have 3 marantz avr. It doesn’t work. But work with appletv

How are they connected to your Roon Server / router specifically? Are you able to set up a temporarily direct, hardwire ethernet connection while we troubleshoot?

Lastly, if you could please use the directions found here and send over a set of logs to our File Uploader?

Thank you!