Meridian ID41 endpoint disappears

Support
1

Roon Core Machine

QNAP TS-653A
Firmware version: OTS 5.1.1.2491
CPU: Intel(R) Celeron(R) CPU N3150, up to 1600 MHz (4 cores, 4 threads)
Memory: 8 GB (8 GB usable)

Roon System & albums stored on the SSD hard drive

Device info
Roon version - 2.0 (build 1303) production
IP address - 192.168.2.135
OS version - Linux 5.10.60-gnap

Networking Gear & Setup Details

FRITZ!Box 7590
FRITZ!OS 7.56

Connected Audio Devices

Meridian ID41

Number of Tracks in Library

15,000 tracks

Description of Issue

Hi,
I previously had a fully functional system, but after updating RoonServer, my Roon System keeps losing connection to Meridian ID41 through Sooloos streaming 192.168.2.128. This issue causes the Meridian ID41 to disappear after a few seconds and then reappear without any intervention on my part. However, when I switch to other endpoints in my house, such as my iPhone, everything works perfectly fine, and the music plays without interruptions.
I would appreciate it if you could provide some suggestions on how to resolve this problem.
Thank you.
Umberto Lanza

3

Hi,

I’ve seen the before (both with Sooloos and Roon) … typically powering off the Meridian 800 series equipment and restarting it helps.

4

I regret to inform you that the proposed solution to the issue I encountered was ineffective and did not resolve the problem as expected.

8

Hi @Umberto_Lanza,

Thank you for your post and for your patience while we worked through the queue to reach your inquiry.

We’ve attempted to reach your Server to pull system diagnostics that should illuminate the issue; however, your RoonServer machine appears to have been offline.

At your convenience, can you please use the directions found here and send over a set of logs to our File Uploader?

We’ll stand by for your response.

9

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