Core Machine (Operating system/System info/Roon build number)
Nucleus+, Roon v. 7, build 610
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Nucleus+ is hard-wired (via Ethernet connection) to my Arris Surfboard Max Pro router. Nucleus+ is accessed via WiFi by laptop computer (Asus ROG), iPad and iPhone.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Nucleus+ has USB connection to Moon DAC 280D. DAC is connected to Classe pre–amp.
Description Of Issue
The import icon (3rd icon from right in upper right corner of screen) rotates and never stops. When I click on it, I get the error message
“Metadata improver halted. Roon needs a software update.”
When I go to Settings–>About, I see I have v. 7, build 610 on my Nucleus+; the screen states this is the current version and no update is available.
Imports from Tidal and Qobuz take a very long time. Once imported, they do not have artwork or tags.
Other Roon features seem to be working properly.
I have rebooted the router and the Nucleus+ a good number of times.
I see others have reported this problem previously, but either I don’t understand replies or the posts are closed.