Metadata Improver Paused Message Reappears Frequently (ref#NNOA1M)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· How do I ...?

Other options

· I want to report a metadata issue

Describe the issue

I got message:metadata improver paused. This message will close after I restart the Roon server, but few days come again and repeat.

Describe your network setup

Xiaomi Ax3600 router, Fangless minipc windows 10, LAN dhcp , Hinet FTTH 500M/500M

2

Hello @WenJie_Chen1 ,

Thanks for reaching out. Please see the below article regarding this error:

Have you tried to change your router’s DNS server yet? We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

3

Hi @WenJie_Chen1,

Just to reiterate, DNS failures and third-party security are the most common culprits for this message.

If the URL’s associated with upstream services can’t properly resolve, background services will start to fail or load slowly. This can interrupt metadata improvements that usually occur silently.

We haven’t seen a response, so we’re going to assume there weren’t any additional concerns at this time. If there’s anything else we can help with, please reach out in a new support request and we’ll promptly reply. Thank you!