Missing Codecs in Roon (ref#OWAE8X)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Missing Codecs

Tell us about your home network

· Router is by Virgin Media

2

Is this a Nucleus or ROCK? Did you have the codecs before?

3

Hi Derek,

Thanks for the details. Since you’re experiencing missing codecs [on a Nucleus], we recommend triggering a RoonOS reinstall via the web UI. This process can help ensure all codecs and system components are properly installed. It will not affect your database, but it is recommended creating a backup.

You can follow the instructions here:

Please let us know once the reinstall is complete and if the issue persists.

4

Dear Vadim

As suggested I have reinstalled RoonOS and all now is ok with no missing codecs.

Thanks for your prompt assistance.

Kind regards

Derek

5

Hi Suedkiez

All has been resolved now by re-installing RoonOS.

FYI I am using a Roon nucleus and all codecs existed before I had the problem.

Kind regards

Derek

6

Yeah, there was a known issue over the weekend, affecting both Nucleus and ROCK, which got fixed by now. However, had it been a new ROCK install, the cause could have been different, that’s why I asked.

7

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