Missing CSV Output File After Exporting Sound from Roon Playlist (ref#Q6PWWH)[Ticket In]

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What’s happening?

· Something else

How can we help?

· None of the above

Other options

·


Describe the issue

can't find CSV output file for sound after exporting from roon playlist

What does „for sound“ mean? Did you mean Soundiiz?

Yes sorry predictive text and didn’t check before sending

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Is it not on your Desktop as the link suggests?

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Hi @Alan_Gibb,
Thanks for writing in to let us know about this issue. Was @Geoff_Coupe’s suggestion correct?

Yes. Selected the soundiz option. Roon logo appeared for few seconds as if was doing it. Go to desktop folder……nothing

No don’t think so. See my reply to him

What device are you running your Roon Client on? It’s definitely working for me on a Windows 11 PC…

As the Help Article says:

Please, note that, at the moment, the “Export” feature is only available on computers and laptops and not tablets and smartphones. There is currently no option to add/remove Export options.

iMac running latest OS. The export option was available. The core sits on an Innuos statement

Hi @Alan_Gibb,
Roon staff has managed to reproduce this issue internally. We will start our investigation into this. When we know more we will get back to you.

Thank you. Thought I was missing something