Missing Custom Profile on Roon, AirPlay2 Instead of Chromecast Cast (ref#WF47TU)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I was successfully casting to my Primare SC15 with tracks unfolding perfectly. Now, the profile I had set up on Roon is gone and the default Primare profile is only downsampling as it is casting via AirPlay2 instead of Chromecast. The original profile I named basement has disappeared and I can't figure out how to get back to listening in full quality.

Describe your network setup

Wifi (1 gig speed), Apple MacBook Air, Primare SC 15 as my streamer/dac.

Hi @Ryan_Schmied,

Thanks for taking the time to write in and share your report! Welcome to the community as well, we’re excited to have you here, but also apologize in that it’s an issue that prompted your recently reply.

Just to triple confirm - if you click into your profile in the upper right hand corner, you’re not able to see any additional profiles, correct?

From your admin page, we’re only seeing a single profile - “Ryan”. But, we’re also seeing your Macbook Air running as your current Roon Server. Had you previously attempted to set up your Primare machine as a server? If so, that may explain your situation.

You can navigate to Roon Settings>General> click ‘X Disconnect’ and that should bring you to a page with any available machines with Roon Server installed. Let me know if you’re able to switch over and get back to your prior profile.

We’ll be on standby for your reply and results. Thank you! :raised_hands:

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