Missing Qobuz Playlists in Roon (ref#QT4OU8)

Support
1

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

·

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· The issue only impacts higher sample rates

Do you have an approximate timestamp of when the issue last occurred?

· It's been over a week since this happened. Qobuz playlists still do not appear despite restarting and resetting Qobuz

What are the make and model of the affected audio device(s) and the connection type?

· host: Mac mini 2012 streamer: Ustars C19 rpi4 under Gentooplyer and Diretta

Describe the issue

My Qobuz playlists haven’t been showing up in the left-hand menu for two days, while my Tidal playlists are still there.

With Tidal, I don’t see the “My Daily Discovery” playlist every day, even though it’s available in the iOS app.

I use a Roon core under Gentoolayer as host on a Mac Mini and as target on an rpi4 streamer under Diretta.

I control Roon from an iPad or a Windows PC

Thanks in advance!

Have a great day !

Cheers

Chris

Describe your network setup

I use a Roon core under Gentoolayer as host on a Mac Mini and as target on an rpi4 streamer under Diretta. I control Roon from an iPad or a Windows PC

2

Hello @Christian_Lemaire ,

Thanks for reaching out. Can you please try to clear your Roon cache to see if this helps?

  • Exit out of Roon/RoonServer (from the taskbar)
  • Find and open your Roon database
  • Navigate to /Library/RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Let us know how it goes!

3

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