Multiple Roon Issues Affecting Playback and Connectivity (ref#5VJDGB)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Can't connect to search or search takes a long time to complete

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus Rev B

Timestamp of issue occurrences

· issues turned up maybe +/-2-3 weeks ago (but not sure about that)

Describe the issue

Multiple Roon Issues – Unable to Localize Root Cause

I am currently experiencing a mixed set of issues with Roon that have only surfaced recently, and I have not been able to identify the root cause. The issues sound quite similar to those described in ref#UBAJOM.
Interestingly, on some days - typically later at night - everything works perfectly fine. However, most of the time I now end up being unable to play any music at all.
I typically stream music via Qobuz, as well as live radio and local files.

Observed Issues:
- Search does not work at all
(Error message: “Can’t connect to Roon search…”)
- Playback from Qobuz sometimes stops with the message that the source is loading too slowly
(Streaming directly via the Qobuz app works without any connectivity issues)
- Qobuz recommendations and browsing content do not load at all however, Qobuz albums already in my library may play if I can access them
- Live radio stations do not load
- Album art is missing for my local files

Troubleshooting performed so far:
- Updated and restarted (power cycled) all devices (Nucleus, router, iOS remotes, Windows remotes, endpoints)
- Changed DNS settings on the router from dynamic to fixed (Cloudflare)
- Cleaned library and reinstalled the database
- Checked network connectivity (pings all tests fine)

Any help or advice on how to further troubleshoot or resolve this issue would be greatly appreciated

Describe your network setup

My HW Setup:
- TP-Link router (wired connections to endpoints)
- Roon Nucleus B server (wired to router via Ethernet)
- Endpoints connected to same router via Ethernet
- I run heavy DSP load on the server (but this has never been an issue before)

2

Hey @Captain_Cunningham,

Thanks for the report. Please share the exact local time and date when the issues next occur, and we’ll enable diagnostics and look for clues. If you haven’t yet, please also create a Backup and try an Operating System Reinstall from the Web UI in case this is operating system related.

3

Will try suggested steps.thank you.

4

If that doesn’t help @Captain_Cunningham, it would also be helpful for our team to review a set of Roon Server logs from your Nucleus.

Can you please use the directions found here and send over a set of Roon Server logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

5

Hi Noris,
thanks for your advise of re-installing the operating system. It worked well and looking good so far (at least yesterday). I’ll further monitor and report in case this was not successful (enough).
BR Guenter

6

Hi @Captain_Cunningham,

Glad to hear the operating system reinstall helped, and it sounds like things are looking good so far. Please keep an eye on it a little longer, and let us know if it does not hold up after further testing. We’ll go ahead and mark this thread for closure, but if you still see issues, please uncheck the solution box and let us know or submit a new thread. Hopefully, all remains stable moving forward, though. Enjoy your music!