Music skipping/not playing

PC–

Edition Windows 10 Pro
Version 21H1
OS build 19043.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

Networking Gear & Setup Details

Ethernet Link speed (Receive/Transmit): 1000/1000 (Mbps)
IPv4 address: 10.0.0.135

Manufacturer: Realtek
Description: Realtek PCIe GBE Family Controller
Driver version: 10.7.107.2016

Connected Audio Devices

Realtek onboard audio USB

Library Size

10,000+ tracks

Description of Issue

I’m having an issue with music skipping/not playing and have tried to uninstall/reinstall the app. This is happening with both my local library and with Qobuz music. I am able to play Qobuz music through their desktop app.

Hello @Paul_Hanson,

We’re thankful that you’ve decided to let us know of the issue you ran into. We’re sorry that instead of enjoying music, you had to do this. I do hope we can work quickly towards a solution.

As a first troubleshooting step, let’s focus our attention on the Realtek driver - it may be causing some of the issue here. Could you please go to Device Manager on Windows and try to uninstall Realtek and reboot your Windows after? After a reboot, the default driver the Windows generic High Definition Audio) should be reinstalled.

Thanks in advance :pray:

1 Like

Hello

Uninstalling and re-installing the driver worked. I have 4 channel stereo playback now. I have a 5.1 speaker system that does not seem to produce audio from all speakers at the same time, so when I was able to get the center channel and subwoofer working again playback in Roon stopped. Thank you for your help

Hey @Paul_Hanson,

Thank you for trying the steps we suggested. I’m only sorry to hear that it only worked partially…

Did you get an error message when playback stopped? If so, could you please share a screenshot?

Hello,

When I was having the skipping/no audio issue the only message I recall seeing was that playback had stopped. I don’t have a screenshot of the error message.

Hey @Paul_Hanson,

Thanks for that clarification. Have the playback interruptions stopped for now? :nerd_face:

1 Like

Yes they have. Thank you

1 Like

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.