Music Skips Mid Song (ref#QNJXJV)

[Lester_Cohen]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 10-24- 2025. 2:35PM pst Multiple albums and tracks

What are the make and model of the affected audio device(s) and the connection type?

· MACOS , WIIM

Describe the issue

Music skips mid song

Describe your network setup

This issue has been sent to technical support before. the issue have come back. Qubuz, WIIM Eero router

[benjamin]

Hi @Lester_Cohen,

Thanks for writing back in! Based on your last response in the other thread, it sounded like your issues were fixed.

If this is no longer the case, can you please run through the last technical support steps I’ve listed out here:

Playback stops and skips to next song (ref#377G6K)

Hello @Lester_Cohen, Thank you for the update. Just to confirm my understanding — the issue occurs with Qobuz as well, and only on your Mac other remotes works well? How your Mac is connected to the network?

.

Let me know if they help!

[Lester_Cohen]

MACOS. the Roon iPhone app seems to work. The WIIM and Qobuz app on the MAC also steam fine. just the Roon app on the Mac. direct ethernet, not wifi

[benjamin]

Hi @Lester_Cohen,

To confirm, you only see this issue when playing from Mac running both Roon and Roon Server? Does this happen when streaming from the system output of your Mac?

From a fresh diagnostic report, I can see your Wiim is doing a fair bit of downsampling when playing Qobuz content:

Trace: [Office wiim] [HighQuality, 24/192 QOBUZ FLAC => 24/96] 

If you temporarily change the Wiims max playback to 24/96, do you see the same issues?

See if the steps listed here help as well:

Troubleshooting Eero Mesh Networks with Roon

Thank you!

[Lester_Cohen]

I changed the setting to 24/96. The issue persists. Still skipping tracks

[benjamin]

Hi @Lester_Cohen,

Thanks for giving that a try - did you review the network best practices for your specific router as well in the KB I’ve linked above?

With that, if you access the Qobuz web player and attempt playback via a browser, do you run into any issues?

Qobuz

If you haven’t yet, could you please logout of Qobuz within your Roon settings, reboot your Roon Server, and re-login. Let me know if you run into the same issues.

Thank you!

[Lester_Cohen]

Yes I reviewed to router setup, and it was set to Roon’s suggestion. Qobuz app and wiim apps work fine

[vadim]

Hello @Lester_Cohen,

Thank you for confirming that the issue persists.

As a next step, please log out of Qobuz in your Roon settings, reboot your Roon Server, and log back in again. This will help refresh the authentication and eliminate any potential session issues with Qobuz.

After doing that, I’d like to enable diagnostics on your account so our technical team can take a closer look at what’s happening in the background.

Before I proceed, could you please reproduce the issue once more and note the exact time (including time zone) when it occurs? Once you share that timestamp here, I’ll make sure the diagnostic data we collect covers that event so we can review it accurately.

Thank you!

[Lester_Cohen]

I log out and back in. skip happened halfway through first track. Santana Abrades , skipped to next song. at Noon PST, OCT 28. and I restarted the album again from the top and the same thing happened again first track. Skipped at 12:18PM PST track 2 to track 3. Not sure where to go to enable diagnostics

[benjamin]

Hey @Lester_Cohen,

We’re seeing the following errors around the times you’ve shared:

Warn: [zone Office wiim] Track Stopped Due to Error
Info: [zone Office wiim] OnPlayFeedback StoppedEndOfMediaUnnatural
Warn: FTMSI-B-OE qo/3B79E663: poor connection kbps:833.0 (min:3320.0) 

If you could, see about simplifying your setup and get a direct Ethernet connection from your WiiM to your router. Give everything a reboot as well, and let me know how things perform.

Thank you!