Core Machine (Operating system/System info/Roon build number) Roon Rock on NUC10i5 (4GB RAM) Roon 1.8 build 764. Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet) Unifi network, NUC on wired Gigabit LAN. Audio Devices (Specify what device you’re using and its…

Mostly network related issue, Roon to Internet and to the Roon end point. Check links, router, and Internet speed.

Thanks, but why is my router and internet connection relevant if this happens when playing locally hosted files? I realise that Roon needs an internet connection for metadata etc, but would a bad internet connection affect playback of local files? I can’t see any network issues when this happens - …

Hey @markauk , Thanks for the comprehensive description of the way you’re using Roon and the issue you’re facing. I am sorry about the interruptions in your listening experience. We’d love to help - I’ve gone ahead and notified our technicians of your post. They will reach out on this thread as soo…

@beka - no problem. This hasn’t in fact happened again since my last message, and I’ve since updated to build 778. Probably the most useful thing to know right now is if there is any other useful debug info I can gather if/when it happens again.

Hey @markauk , This is really great news! Thanks for sharing. That sounds like a good plan, but I am secretly hoping it will not be necessary :blush:

@beka - unfortunately it started again almost as soon as you replied. What info can I gather which will help to debug this?

Hi, This is happening for me as well after the ROON update. It was never a problem before 778. In other words, the only change in the entire system is the ROON upgrade, so logically it is the update that causes this issue. It is quite infrequent, so for me it happens maybe once every 8-10 hours …

Hey @markauk , I’m so sorry to hear that the issue reappeared. I’ve bumped this into our technician’s queue. Please, sit tight. @Jan_Terje_Hansen , it looks like you’re experiencing something similar. Would you mind creating your own thread in the Support category, so our technical team can focus on…

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