Music stops - Tidal is loading slowly

Support
1

Core Machine (Operating system/System info/Roon build number)
Intel Core i5-4460S CPU @ 2.90GHz
RAM 8,00 GB
64-bits , x64-processor
Windows 10 Home

Two Samsung smartphones : Galaxy S10+ and S20 Ulta 5G app version : 2.35.0.1019.756

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
24*8 DOC 3 WIRELESS(DOCSIS)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bowers & Wilkins Formation : bar , bas , 2flex , 2duo’s and in other rooms : 1flex and 1 widge

Description Of Issue
Tidal version : 2.23.0.488 (W: 2020.12.18-5-cc4e569919f74aad3cdb7a645ceb41079961f492) (NP: 3.0.3.31)

I have the problem from the beginning : 3 months

I have the problem when I work just with my computer (with Roon), but also when I use one or the two smartphones (with Roon).

I work normally with WIFI. I placed a new cable from the street to my modem and the Wifi is now perfect!

Error : Tidal is loading slowly (in Roon) or sometimes “all” stops playing or sometimes it stops and then it continues but WITH troubleshooting …

I have set Tidal on my computer and on the two phones AND also Roon on the computer and the two phones.

I never use Tidal anymore, but directly Roon (with Tidal) …

I have still troubleshoots …
The music stops so many times also and start then with the next song with troubleshooting …
For the moment it is not workable …

3

Hi @Alex_Ipskamps,

Are you able to connect your Core via Ethernet instead of WiFi?

If you go to Settings > Services and lower the streaming quality of TIDAL to the lowest setting is there any change?

4

Sir ,

I have connect my core directly with a cable Ethernet : no result , still : Error :Tidal is loading slow .

I have set the Tidal in stead of Master to Normal (the lowest) : no result , still : Error : Tidal is loading slow : tidal media is slow . This could indicate network or connection problems …

Thanks for helping me after nearly five months not working , I hope you can find the trouble …

5

Hello @Alex_Ipskamps, and thanks for trying that! With your core connected to Ethernet, could you please try switching to Google DNS or Cloudflare to see if that improves things?

6

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