Music will not play

Roon Core Machine

mac book air,

Networking Gear & Setup Details


Connected Audio Devices

chrome cast

Number of Tracks in Library

Description of Issue

when i choose album to play the song timer does not start and a blue light goes side tossed on the time line, like its searching or waiting for song to load?

Hi @kirk_knight,

What troubleshooting steps have you tried ie Rebooting the Roon Core, network and the audio devices?

1 Like

Hey Kirk,

Iā€™m so sorry for the delay in getting back to you! We appreciate your patience! :pray:t3:

We wanted to check in with you and ask if the issue you were experiencing was still ongoing? I just responded to your other request via email; feel free to respond wherever you feel most comfortable continuing the conversation.

If the issue is still occurring, have you yet attempted a full reboot of all devices within your setup (Core, router, remotes, etc.), like Carl suggested? Power the devices down, unplug them for a few minutes, plug them back in, and power them on. Is there any change?

How are your router DNS servers configured? Are you using ISP-provided DNS? We have seen users have a better experience in the past if they change their DNS servers to Cloudflare (, Google ( or Quad9 ( Can you please also give this a try and let us know if the issue persists?

Thanks so much!

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