My Roon Server/Core continually affects my Sky HD box connecting to the network

Roon Core Machine

ROCK Version 1.0 (build 254)
Server Software Version 2.0 (build 1169)

Networking Gear & Setup Details

BTHub6 - connected to ROCK via LAN & HP1410-16G switch

Connected Audio Devices

Audio streaming path via Auralic Aries Mini - LAN Connection

Number of Tracks in Library

Over 10,000 tracks

Description of Issue

Roon appears to stop my Sky+HD box connecting to the network, preventing any program downloads. I can restart the Sky box and it connects and works for a while. I’ve had limited success putting the Sky box in a DMZ and it normally works continually, but as soon as the Roon software updates the old problem re-occurs.

Hi @Ian_Bateson,

My apologies for the delay in responding.

I tried to research this but am hitting brick walls. Is this the Skybox that is a satellite receiver? Can you help me understand the tie between skybox and Roon?

Thanks,
Wes

After further checking, the sky hd box remains connected to the internet, but the box fails to download any media from the internet. Rebooting the sky box fixes the issue, but only for a few hours. Using an access point connected to my guest wifi this puts the sky box on a different network away from Roon. And it works the same as if the Roon server is switched off. I’ve also noticed Alexa fails to stream the radio to a Sonos device since I’ve had Roon running, so it seems to be grabbing any streaming devices.

Hi @Ian_Bateson

There should be no tie to any non Roon endpoints and Roon functionality. Can you explain to me what your network setup looks like? What modem and router do you have and how are the mesh nodes connected? I will do my best to help!

Wes

I have a BT Hub6 Router with one LAN connection to a 16 port switch (HP1410-16G). The Roon server is connected to one port of this switch. Another port is routed down to my living room into a TPlink 4 port hub. From here the Sky+ HD box is connected. All of my WiFi connections are via 3 physically connected Eero Mesh units equally distributed around my home. 2 of them into another another 2 ports of the switch and the 3rd connected into a 2nd port of the BT router. The WiFi of this router is disabled, so that all WiFi connections are via the eero mesh network - connection to the strongest signal. During testing, the small (but unreliable) TPlink access point I’ve connected to the ‘Guest WiFi Network’ of the Eero into the Sky+HD box and I get normal operation and can download, but connection is slower. But as soon as I revert to the main network, the download connection keeps freezing and I lose streaming access. This problem started the day after I installed the Roon Server.

Hi @Ian_Bateson,

It’s possible to disable the Wifi portion of a router but have the router still handle LAN routing if it’s not in bridge mode. If this hasn’t been done, there are likely two networks butting heads here. The eero should be a 192.168.0.x scheme by default but I see 192.168.1.x schemes in play.

Please note: I’m not tech support for the BT Hub6 and may get some of this wrong.

In looking, it appears the BT Hub6 CANNOT be put into bridge mode and would still attempt to do LAN routing. If that is the case, it would explain the issues in many ways. This might be something your ISP technical team will need to take a look at but the same forums I found this information in indicate that if you want to use your own router setup, you’ll have to supply your own modem.

My sources:

https://forums.thinkbroadband.com/bt/4728085-use-bt-smart-hub-home-hub-6-in-bridge-mode.html

Wes

Not technical myself, but the BT router is doing all the physical LAN routing and provides the DHCP address to WiFi connections via the Eero. The Eero ONLY provides WiFi access - which is how I control Roon via my phone. All the other traffic from the Roon server to/from my streamer and internet (for TIDAL etc) is via the physical LAN routing. So I don’t understand where the Eero impacts the data flow.

Just to be certain about my assumption that the Roon server is directly impacting the Sky+HD box I switched the server off for 2 days. Prior to this the Sky box failed to connect to the ‘On Demand’ services approx 5 times each day - I reset the Sky box after each discovery. During the time the Roon server was off I detected NO ‘On Demand’ issues. The Sky box behaved as expected. Switching the Roon server back on again caused the issue to re-appear.

When I get time, I’ll do a factory reset on the router and reconfigure from scratch.

1 Like

Please do let me know, @Ian_Bateson.

Wes

Performed a factory reset of the BT Router, manually reconfigured all the setup and upgraded to the latest firmware on my Eero devices. Unfortunately the problem still occurs.