@support ROON INSTALLATION ISSUES
Jim Coyle [email deleted]
64 bit Windows 10 (v.1809) in a LENOVO 20250
Laptop has NVIDIA GT-745M and an Intel 4600 card
OPENGL 4.6 installed
NV Storage HGST hard drive 1TB (Drive C:)
NV Data Drive WD (external) 3 TB (Drive D:)
We downloaded the 64 bit version. Installation went well but problems cropped up during setup.
Use this PC
Plugged in D Drive. ROON found it and offered a path to it
Several seconds later, a blue circle came up and NOT RESPONDING showed at the upper left of the ROON screen.
In perusing the Windows logs, we didn’t see any errors posted for this installation attempt. There were
however, errors from other attempts to install.
Just tried installing using the same downloaded file only with the D: drive connected from the start.
The installation went fine until we added a folder (D:) and then we got “not responding” in the upper left. Didn’t see any corresponding APPLICATION logs but there were DCOM errors in the system error log. The error included code 10016 on all 4 entries. Thanks