Network connection issue

[Bogdan_Piotrowski]

Core Machine

Roon Nucleus Rev. B.
Firmware 1.0 (build 227) stable /10.0.0.15, version 1.8 (build 790) stable.

Network Details

Netgear Orbi RBK 53. Roon is connected to one of the satellites.

Audio Devices

Description of Issue

I have bought Nucleus, when I connected it to web and was able to find Roon Nucleus via my mobile (Samsung Galaxy S10) and logged in.

I realised that it was logged in using previous owner data (for some reason it was remembered by Roon). I logged out and tried to log in using my login data. I am able to find Roon on my mobile and connect. However when I write my login data I can not log in.

There is an information “Network Error, please check the connection”. I tried turning off the router, no success.

[Bogdan_Piotrowski]

Just to add: My previous streamer (Node 2i) worked well with this ethernet connection.

[dylan (Dylan Caudill)]

Hi @Bogdan_Piotrowski

Is there any change if you reboot the Nucleus?

If not, please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).

Thanks!

[Bogdan_Piotrowski]

Hi, thanks for Your response. I tried rebooting once again, still the same problem. Please find the link below (hope it works, I have never done it before):

Logs

My logs are only from today.

Worth adding I unchecked Disable IGMP Proxying

[Bogdan_Piotrowski]

@dylan just tried rebooting everything one more time. Netgear app shows Nucleus is connected and nothing is blocked… Still no connection though when i try to log in, although i am able to see nucleus in my network (eg. copied login files).

Would appreciate Your views on login data…

[Bogdan_Piotrowski]

One more update. I tried to connect through a switch as some posts here suggest and got the same connection error. Is it something wrong with Netgear orbi or my nucleus?

It is a bit frustrating i do not know what to do to make it work…

All my hopes are with Roon support…

[Bogdan_Piotrowski]

Just tried to reset my Nucleus to factory settings. I have the following information. Is something wrong with it (i bought it second hand but this is still on warranty).

[Bogdan_Piotrowski]

Tried one more time and got this (apologies for multiple messages but i am bit frustrated…)

[Bogdan_Piotrowski]

It is working! Seems it just needed reset to factory settings. It is not smooth, but will work on it.

So Nucleus can work with Netgear Orbi:)