Network Connectivity Issue: Roon Server IPv4 Error 502 (ref#C93LVI)

Support
1

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Ready*

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":502,"error":"error code: 502
"},
"external_ip": {"actual_external_ip":"114.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.50.1","found_upnp":true,"error":"doaction request return statuscode: UnknownError"},
"multinat_autoconfig": {"status":"Failed","error":"Unexpected Error - See Log"}
}

Describe your network setup

ASUS router RT-BE86U

2

Hello @jhchen_tw

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

  • Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your RoonServer
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
4

Since you are still experiencing an issue, please respond to this.

5

Finally, I uninstalled Roon and reboot PC is ok now

6

Hi @jhchen_tw,

That is great news! Sometimes a clean reinstall and a system reboot are exactly what it takes to clear out lingering configuration gremlins and allow the app to establish a fresh connection.

I am glad to hear Roon ARC is working for you now. I will go ahead and mark this thread as resolved, but if you run into any more trouble in the future, please don’t hesitate to open a new topic.

Happy listening!