Network device vanishes from Roon despite detected IP (ref#VDD1IR)

Support
1

What is the issue with your audio zone(s)?

· One audio zone missing while others appear as expected

Restart Affected Device

· No, the issue is still the same even after a restart

Restart Roon Server

· No, the issue is still the same even after a restart

Restart Network

· No, the issue is still the same even after a restart

What is the operating system of the affected device?

· MacOS

MacOS Security Settings

· No, the issue is still the same even after checking this aspect

Describe the issue

latest Mac OS, one of my network divices (stom-audio 100) vanished from Roon, it's IP shows up on a nework device scan

Describe your network setup

Mac network, Verison gateway, stom-audio network device among others that are working correctly

2

Hello @Richard_Thorpe,

Thank you for reaching out to Roon Support.

According to our internal documentation, the only Storm device currently certified as Roon Ready is the StormAudio ISP. Could you please confirm whether this device is missing from Settings → Audio?

If you’re using a different Storm endpoint, please let us know:

  • the approximate date and time when the device disappeared from Roon, and
  • which protocol it used previously (e.g., AirPlay, Chromecast, etc.).

This information will help us investigate the issue more accurately.

3

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