Network error: Please check your internet connection (A new one)

[Bill_Windle]

So not sure how to troubleshoot this. At work I have been using it and it has been fine. Today I needed to log in and it is no longer able to access the network. My internet is fine as I’m able to write and post this.

[paul_johnson]

Bill, I’m having the same problem. I’ve even reinstalled but still no joy

[bearFNF]

Bill, not sure what “it” is that you have been able to use at work, but maybe a little more detail would help to know what you are having trouble with.

I know that @support will need some more info to help you.

[paul_johnson]

When I try to log in it tells me there’s a network error in a big red box. My internet is fine.

[Andrew_Stein]

I have the same problem, which began today. I can’t log in to Roon on my work computer (an iMac).

[maniac]

… I also started to have similar issue today. it never happened in last 3 years i am using Roon.
getting either Network Error when trying to login with Roon on latest OSX to Roonserver (Linux) .

In Roon log file i can see issues like theese:
05/14 23:43:44 Warn: Error in web request https://accounts5.roonlabs.com/accounts/3/login: NetworkError (System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <126998f2e5ae42fe95554117eb649feb>:0
at Sooloos.HttpClient+<>c__DisplayClass10_1.b__2 (System.IAsyncResult resp_ar) [0x0000d] in <38425612c1a74469a9c5ad90754063fd>:0 )

or
05/14 23:42:23 Trace: [push] request to manager resulted in unsuccessful response: {“status”:“InvalidRequest”}

05/14 23:42:12 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=

[john (John Iburg)]

We’re aware of some issues regarding users not being able to log in. We’re actively investigating the matter and will update this thread when we have more information! Hang tight everyone!

-John

[paul_johnson]

This is a screen shot

[paul_johnson]

Thank you John…

[noris]

Hello Everyone,

We should be back up and running but if you are still having problems logging in, please leave a reply here with the error you are seeing and we can look into it further. Thanks!

-Noris

[Bill_Windle]

I’m back up and running. Thanks everyone for the quick work and help on the thread!

[paul_johnson]

And me, all good now. Thanks Noris for quick response.