Network error when adding a photo to user profile

I have an issue with Roon client Version 1.7 (Build 521) on Mac OS Mojave 10.14.6.

Every time I try to add an Image to a user profile, I get an error : “Network error: Please check your connection” (see image below).

Everything else seems to be working fine and I have been able to add images to other user profiles in the past. I saw that other users experienced similar issues a few years ago, but I was not able to find a solution on the community forum.

Thanks for your help!

maybe its a sizing issue?

Hi @cookie_man,

What is the format of the image (JPEG/PNG/ect.)?

Have you tried using a different format for the image yet?

I would also try a smaller image to see if the size is playing a factor.

Thank you @wizardofoz and @noris for you help!

I made a new try with the same image (a 38 KB jpg file) and everything is working fine now. Perhaps there were connectivity issues this morning (even if I was able to listen to music with the Roon client).


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