Below I send you an image of my Roon Core machine and an image of the router settings I have to fill in.
The automatic way did not work, so I try to do it manually in several ways, but no succes. I hop you van help me,
Thank you,
Frédéric Michon
Add ima
Hi @Frederik_Michon,
Sorry to hear that ARC isn’t working (yet).
Could you let me know what the brand and model number is of your router?
Second question, do you know what the prot number is ARC is looking for? You can find this in the Roon app under Settings → Roon ARC. In this screen there is also a error message available. Could you tell us what the message is?
Kind regards,
Maarten.
Is this KPN box the only network gear you have?
Yes it is 
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I asked for info in network settings for Arc.
I send you images, but got no answers
Thanks
Fréderic Michon
@Frederik_Michon, I have reopened your thread; it was closed because it had been marked as solved.
Thanks hope to heat from you👍
Hi @Frederik_Michon,
Sorry for my delay in response. My provider is KPN as well, could you tell me what kind of router you have (type and model number)?
Your screenshots are very different of mine.
Kind regards,
Maarten
Pls sent me a private message. Than we can be I touch by phone calll, speak in Dutch and try to fix this problem so you can enjoy Roon on the go.
Regards,
Maarten
As @Maarten_Duits says, providing as much information as possible, by completing the support template, will assist those helping you.
Good morning,
I gave allready a lot information, what do you need more?
Thnks
Good morning again, I just see now the answers of Maarten, I speek dutch, but can speak english also, You can reach me on [moderated - telephone number removed]
Thanks again,
Frédéric
Hi @Frederik_Michon,
Did you and Maarten get into contact?
No, I send him in a PM my phone number, and the info off my KPN Box 12
Ok. Then he can help you directly.
