Network Timeout and NAT Configuration Error in Roon ARC (ref#LF5VU7)

[marc_esser]

Network Setup

· I use multiple routers, none of which are provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· doaction request return statuscode: ConnectFailure

· How would you like to continue with the network configuration?
I would like to try and find a solution for UPnP/NAT-PMP on Roon Community

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"84.ddd.eee.fff","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No NAT Detected","routers":0,"routers_mapped":0}
}

Describe your network setup

ISP Sunrise, Linksys MBE7000 series, QNAP NAS

[noris]

Hello @marc_esser ,

Thanks for your message and welcome to the forum. It looks like Roon is not able to detect your router for some reason, can you please try to configure a manual port forwarding rule for ARC and use the port info provided in Roon Settings → ARC tab? Linksys provides the following guide on how to do so:

Configuring Single Port Forwarding using the Linksys app

Let us know if it helps!