· A new album by Oehl (“Dunkle Magie”) was released today. It is the “Album of the Week” on Qobuz, but it doesn't even show up on Roon. (Not even after restarting.) The album appears in a manual search, but cannot be played (“not available”), even though it can be played normally on Qobuz. What´s going on?
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· Roon Server Nucleus Version 2.57 build 1598, no VPN
In your case, you have added the „unavailable“ preview to the Roon library. Note that this version in the library will most likely not change if the album actually becomes available. You will have to search again to find the new, now-available, version.
I can find and play it in Roon (my Qobuz location is Germany):
In principle, albums can sometimes be slightly late:
Why aren’t the latest albums on Qobuz available in Roon?
When you’re browsing Qobuz in Roon, you’re seeing Roon’s Qobuz database, not a direct pass-through of what’s shown on Qobuz – that’s why there’s so much more metadata, like recording dates, lyrics, links to composers, credits, etc.
This is also why Roon can sometimes be slightly behind Qobuz when a brand new release comes out – our database is generated daily, but sometimes a new album will just barely miss the cutoff and will show up in a day or two.
When this happens you can add the new release directly in the Qobuz app. It will then appear in your Roon library.
It looks like this album was added to your library before it was fully available in Roon’s metadata system. At the time, Roon didn’t yet have a playable version of the album, which is why it showed as Not Available, even though it was already playable directly in Qobuz.
The album is now present in our metadata.
Please remove the album from your Roon library and then add it again — it should play normally after that.
Let us know if the issue persists after re-adding it.
We haven’t seen a reply to this thread from the OP and it will soon auto-close. To summarize, new content becomes available at different times via the Qobuz native service and the Qobuz API upon which Roon relies. This process shouldn’t take more than about a week, at most. If you’re still not seeing this album in Roon, sign out and back into your Qobuz account in Roon Settings → Services. If you’re still having issues, please post here to let us know. Otherwise, this thread will auto-close after a few more days of inactivity.
A quick search within Roon → Qobuz seems to indicate this album has now populated through the Qobuz API.
This thread is closing due to inactivity, but if you require further clarification or want to continue the conversation, we’d invite you to post in Roon Software Discussion. Thanks!
