New Dell XPS Windows 11 Can't See Roon Nucleus (ref#A31L1O)

[David_Dixon]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes, *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Norton

Click below for next steps with a Norton Antivirus

· I still need help.

Describe the issue

My roon remote (Ipad) and my Roon Nucleus all work well. Except my new Dell XPS windows 11 cant see the Nucleus. My old Dell XPS can see the Nucleus and through it, I can save music files to the internal drive etc. My tech has turned on SMB 1 on the new Windows 11 machine, but that doesn't allow the PC to find it. I have tried searching the nework for \\Nucleus (and several variations) and have also seached for it's IP. It show up as a connect device on my router. I am connnected via ethernet. I keep the roon software updated. Could the Nucleus firmware need updating to work with Windows 11?

Describe your network setup

ATT suplied BGW212, Both the new laptop (Dell XPS 9340, running Windows 11 pro) and the Nucleus are hard wired ethernet

[Geoff_Coupe]

Please see this post and the linked article for guidance:

ROCK not showing on Windows 11

There may be two issues at play here (and I suspect it is the first): Changes that Microsoft has made to security means that it is no longer possible to access Nucleus or ROCK folders. Then the Group Policy Editor of Windows can be used to work around this. Windows File Explorer has a habit of not finding non-Windows devices in your network until it’s told to do so. So typing \\rock\ in the address field (note: NOT the Search field) of File Explorer will kick Windows into displaying it again. …

BTW, you don’t need SMBv1; that can be removed. The Nucleus supports SMBv2.

[benjamin]

Hey @David_Dixon,

Thanks for writing in! Certainly, let us know if @Geoff_Coupe’s above response is helpful - this is something our team is aware of, and it would be helpful to know the outcome in your case here.

We’ll be on standby for your results, thank you!