Purchased new Nucleus + which arrived today. my app or computer can’t find the device. It appears in my network topology as 192.168.1.7 but as “inactive”. My app on iphone and my computer can’t find it. DOA?
Type the IP address into a web browser and see if you can connect to the Nucleus Web Administration Interface.
Then post a screenshot of it here.
If your router is reporting that that IP address is currently inactive, then you probably won’t be able to reach the Web Administration Interface either.
Can you attach a monitor or a TV to the Nucleus via the HDMI connection and report what you see on the screen (or post a photo of the screen)?
I cannot get a response when I type in the ip address
Good news. Some sort of unknown networking error. Rebooted the entire network and replaced the very old switch to with the nucleus was attached and everything is up and running
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