New Roon Nucleus+ will not update the operating system

Roon Core Machine

Roon Nucleus+ – 1.6 (build 416)
Controlled by iPad Pro running Roon 1.8 (build 831)

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

You just sent me a replacement Nucleus+ and I have hooked it up and tried to establish a connection with my iPad. I got the message that the Nucleus+ had 1.6 (build 416) installed and needed to be updated. (My iPad is running 1.8 (build 831).

I selected “update” and it appeared that the download started OK. However, after about 5 minutes the status bar appeared to “freeze”. I thought it might be a long download so I left the system on and, I thought, downloading overnight. It has been showing the same status for approximately 18 hours so I think something is wrong. I am reluctant to interrupt the process so I need guidance on what to do.
Please help.

Open the web GUI up http://nucleus.local or use the IP address its assigned and click reinstall

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