New router and now Roon ARC cannot access my Roon Core

[Montgomery_Campbell]

I have just set up a NetComm modem for a FTTP fibre internet service. Roon works fine within my new home network. I now find that I cannot get Roon ARC to access my Roon Core (my Windows 11 PC).

Here is the Diagnostics data:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“159.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.20.1”,“found_upnp”:true}
}

My router DOES have UPnP enabled.
Please help!

[Montgomery_Campbell]

Yes I have changed ISP.

[Montgomery_Campbell]

Australia …

[Montgomery_Campbell]

What do you mean by wireless access point? I have my NetComm Router in my study.

[Montgomery_Campbell]

Yes that is how the wireless network is generated.

[Montgomery_Campbell]

Aussie Broadband is my ISP. Are you saying that my ISP does not allow the use of Roon ARC?

[Montgomery_Campbell]

Ok thanks for your help.

[Montgomery_Campbell]

I have contacted my ISP (Aussie BB) and they have flicked a switch so that I can now use Roon ARC i.e. my Roon Core can now be accessed.

I took my car for a test drive and Roon ARC is now working!!!
Hooray

[Montgomery_Campbell]

Thanks for your help and advice.