No access to Roon for hours and days (ref#AR4KR2)

Support
1
Full form submission

What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

Sometimes I can connect, sometimes I can't

Ich bekomme über Stunden und Tage keinen Kontakt zu Roon und daher keinen Zugriff

Translation
I have no contact with Roon for hours and days and therefore no access.

2

Was soll man dazu Hilfreiches sagen können, wenn man kein Hellseher ist?

4

Hallo @Klaus_Scheins,
Ich denke, der nächste Schritt hier besteht darin, einige Diagnosen für Ihr Konto zu aktivieren, damit unsere technischen Mitarbeiter mehr Einblick in die Vorgänge hier erhalten.

Bevor ich diese Funktion aktiviere, möchte ich Sie jedoch um Ihre Hilfe bitten, um sicherzustellen, dass wir die richtigen Informationen sammeln.

Können Sie bitte notieren, wann der Fehler auftritt? Dann antworten Sie hier mit dieser Zeit und ich werde dafür sorgen, dass wir die Diagnose im Zusammenhang mit diesem Zeitstempel überprüfen.

Hi @Klaus_Scheins,
I think the next step here is to enable some diagnostics on your account so that our technical staff can get more insight into what’s going on here.

However, before I enable this feature, I would like to ask for your help to make sure we are collecting the right information.

Can you please note when the error occurs? Then reply here with that time and I will make sure we check the diagnosis in relation to that timestamp.

6
Full form submission

What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

Sometimes I can connect, sometimes I can't

Ich nutze Roon seit Jahren ohne Probleme. Erst seit kurzem gibt es stundenlang keinen Kontakt zu Roon. Die Ursache dieser Störung sollte behoben werden.

Translation
I have been using Roon for years without any problems. Only recently has there been no contact with Roon for hours. The cause of this fault should be rectified.

7

Hi @Klaus_Scheins,

Please do not create new support topics for this issue.
Have have seen @daniel’s post above, can you answer his questions please.

Hallo @Klaus_Scheins,

Bitte erstellen Sie keine neuen Support-Themen für dieses Problem.
Ich habe den obigen Beitrag von @daniel gesehen, können Sie seine Fragen bitte beantworten.

9

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

11
Full form submission

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Seit einiger Zeit kann ich Stunden- und tageweise keine Musik über Roon empfangen

Describe your network setup

Anschluss Telekom, Musikserver Audiodata, Vor- und Endstufen Naim

12

Hi @Klaus_Scheins ,

I’ve moved your thread back into the existing one you had so we can have all the information about the issue in one place. I’ve activated diagnostics mode for your account and it looks like your Roon Server is experiencing some crashes. Have you by any chance reached out to Audiodata regarding this issue yet?

If you have not, then I would suggest doing so to see what they say about this issue. Also, it might be a good idea to try to perform a Backup of your Roon database and reset it, though I am unable to provide specific instructions on how to achieve it on your Server.