No audio devices found MacOS/Android app [Resolved - Delete corrupt Tidal account file]

Support
1

Roon Core Machine

ROCK Version 1.0 (build 227)
Roon Server Version 1.8 (build 814)

Networking Gear & Setup Details

Calix GigaSpire GS4220E (fiber modem/router)
Room Core connect to ethernet port on back on Calix

Connected Audio Devices

Macbook
Sonos

Library Size

42,668 tracks

Description of Issue

Roon is reporting that “No audio devices are found” on both Mac OS and Andriod apps, it’s a black screen. In the past I’ve seen my local machine and Sonos devices.

Screen Shot 2021-08-10 at 9.47.54 AM
Screen Shot 2021-08-10 at 9.47.54 AM3354×2060 199 KB

2

Have you done basic troubleshooting like reboot everything from modem upward?

3

Yes, everything has been rebooted.

4

Hi @Ken_Davis

Can you try the following?

  • Stop RoonServer on the Web UI
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
2 Likes
5

BOOM! Solved. Thanks for the help Dylan.

6

Glad to hear it! Our team is working on a permanent solution to prevent this in the future, so you should be all good moving forward. Happy listening :headphones: :musical_note:

1 Like