Roon Core Machine
ROCK Version 1.0 (build 227)
Roon Server Version 1.8 (build 814)
Networking Gear & Setup Details
Calix GigaSpire GS4220E (fiber modem/router)
Room Core connect to ethernet port on back on Calix
Connected Audio Devices
Description of Issue
Roon is reporting that “No audio devices are found” on both Mac OS and Andriod apps, it’s a black screen. In the past I’ve seen my local machine and Sonos devices.
Have you done basic troubleshooting like reboot everything from modem upward?
Yes, everything has been rebooted.
Can you try the following?
- Stop RoonServer on the Web UI
- Navigate to your Roon Database Location -
- Locate your tidal_account file and delete it
- Try to start Roon again
BOOM! Solved. Thanks for the help Dylan.
Glad to hear it! Our team is working on a permanent solution to prevent this in the future, so you should be all good moving forward. Happy listening