Network Details
All direct USB connection from PC to DAC
Audio Devices
PS Audio DirectStream DAC - USB connection
Library Size
60,000 songs
Description of Issue
All has been working well for months now. I have made no changes in the hardware configuration. Windows may of applied a software update to itself, but I’m not sure since all of that is automatic now.
Today I booted up the PC and started Roon as I normally do. All of my music history is gone and Roon says I have never played a song yet. The storage location appears to be set up right & I can play music with other players (Windows media player, etc.). Roon shows I have 0 artists, 0 albums, 0 songs.
The Audio screen shows “No Audio Devices Found”. The PS Audio DAC shows up on the Windows Sound screen & I can play songs to the DAC from YouTube & Windows media player.
How can I get Roon to recognize the PS Audio DAC again? And how do I get Roon to see the files on my storage drive?
Thanks a whole lot for getting in touch about this and sorry about the trouble! We’d love to help sort this out.
I was wondering, does your Windows machine see your PS Audio DAC outside of Roon?
Also, this might be a bit of a naive question to ask, but do you by any chance have more than one Roon account? Have you logged in with a different one? Or, have you selected the same profile from the top right?
So we can take a closer look, are you able to access your database and zip up the Logs folder for us?
If you can zip up that folder and send us a copy here, we can get a sense of what’s gone wrong here. We’ll walk you through the next steps after that so we can figure out what’s gone wrong.
Thanks for checking. Roon is working fine for me now. I was having trouble with it and did a full re-install and now I backup regularly. All is well for now. Let’s hope it stays that way.
