No audio output from specific files via Roon while Audacity plays fine (ref#5KNCXP)

[Chris_Knker]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· WAV

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· I have no how to know the "timestamp"

What are the make and model of the affected audio device(s) and the connection type?

· SYnology -> Mac OSX

Describe the issue

No audio from Roon player but Audacity plays the same files without a problem

I am not hearing audio output from a small number of files when played through my Roon Server / Roon players.

These files were originally encoded by “X Lossless Decoder 20130407, QuickTime 7.6.6” and work fine when played back using Audacity so I know there is nothing corrupt about the files. I’ve also imported them into iTunes/Apple Music and played back the files without a problem.

Describe your network setup

Roon Server (on SYnology) -> Mac OSX Roon client

[Chris_Knker]

Roon identifies these files correctly in the Roon Browser but produces No output when I attempt to play them using Roon (immediately gives the “Northing playing” message.)

I’ve attempted to transcode these into WAV format but Roon still doesn’t produce any output when I try to play back the WAV formatted files in Roon. (“Too many failures. Stopping playback”).

How do I diagnose the failures that Roon is getting and fix the issue in Roon?

[Chris_Knker]

In my first post about this issue, someone said I should look at Roon’s logs to see what it might be saying about the track.

Where do I find the Roon Logs??!!

[benjamin]

Hey @Chris_Knker,

Thanks for writing in and sharing your report!

Do you only see this issue occur from the system output of your Mac?

If you could, please upload a handful of the issue tracks to our uploader below, and our team will take a closer look:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Thank you!