All wired Ethernet, Netgear GS108, BT HH5 VDSL modem
Connected Audio Devices
Number of Tracks in Library
Description of Issue
No images at all showing on home page nor artists nor albums. Have rebooted core on NUC, same issue on Win10 PC and on iPad 9.7"Pro. After playing one track, that artist’s image did appear in the artists’ page as per a post above also found.
Having rebooted both core and client and waited some time, the issue is not resolving itself any time soon, I believe that some images are now crawling in very slowly - something very broken…
I have changed the DNS to Google - exactly the same. As before, I have rebooted several times. All images are missing, even when I navigate to Tidal within Roon. Bizarrely, when first firing up the Roon Client, I do see the odd image on the home page flash up and then disappear. As before, same behaviour on an iOS device as on a PC, ie the issue is with the core pulling down / displaying images rather than being client specific.
Whilst my WAN connection is not the fastest @ _37Mbs, it is reliable and solid in operation at this speed. The ISP modem/router is only used for the WAN connection, the rest of my network hangs off a single Ethernet Switch so that no local traffic traverses the ISP router.
Just had another look - a few images are appearing on the home page, eg the Playlist by Roon images are showing but not Your Daily Mixes nor the Artist images. The microservices within the cloud are just not functioning in my view.
OK, thanks @beka let me know if I can provide any further diagnostic info.
One other piece of info, having said that the Playlist by Roon were showing up (on PC), when I looked on one of my iOS devices, those same images did not show. Ie iPhone held in front of PC screen both using same core yet different images showing (as before hardly any images showing, just a handful showing).
In the meantime, our team has tried reproducing the exact errors that you’re seeing and failed. The next step was to enable diagnostics on your account to take a closer look at might have been going on. It seems that images don’t load due to network errors. Below, just a snippet:
Hi @beka, thanks to you and the team for looking into this. I have now rebooted the VDSL modem/router and things have started to work albeit the images and / or some of the Home microservices take some time to appear.
I had rebooted everything except the VDSL modem/router earlier as my wife had been using the network for work and I could not take the network down at that time.
Other than the slowness for some of the Home services, I think everything is now pretty much working as it should - there seems to be one album cover missing, probably just an anomaly.
Just checked again this morning (now build 882) and everything is working as it should. Whilst the network was working fine for all other services in the house, the router was clearly blocking the image fetch for Roon post the change to 880, the reboot of the VDSL modem/router cleared out whatever was causing the blockage through the router on the WAN connection.
Thanks again for the assistance - issue can be marked as solved.